Get answers to your common questions.
Is the e-RAD system easy to use?
- Yes, the system is very intuitive and easy to use. All of the bikes sold on our website come installed the e-RAD branded electric system. e-RAD is the most reliable and powerful electric bike kit on the market. If you need more information on how to use and operate the LCD or system, please visit https://www.eradkits.com/faq/
Are these kits "street legal?"
In most of the United States, our Mid Drive Kits are legal to use when the motor operation is limited to 20mph (32 km/h). All kits are shipped with the speed limiter set at 20mph (32 km/h). Above this speed, they are to be used for off-road use only. The speed limiter is user adjustable and can be increased up to the limits of what the motor power and gearing combination can achieve. Please check the laws in your area as not all states and municipalities allow e-bikes to be classified and used on the roadways as bicycles. If you are located outside the United States, these kits are to be used for off-road use only as they do not comply with most European, Asian and other countries e-bike regulations.
Please check with your local laws as they are constantly changing due to the recent rising and popularity of e-bikes.
What warranty comes with my purchase?
All e-RAD powered bikes are warranted to the original retail purchaser when purchased directly from an authorized e-RAD distributor, dealer or directly from Lectric Cycles (www.lectriccycles.com), to be complete and free from defects in materials and workmanship for a period of 1 year. All e-RAD product warranties are effective from the date of purchase by the end user provided the product is purchased in NEW condition. Products purchased from 3rd party sellers not affiliated with Lectric Cycles are not covered under warranty. Please refer to the warranty section of the owner’s manual for more information.
All Smartmotion products come with a 2 year warranty when purchased directly from lectriccycles.com or through an original retailer. We do not cover warranties on products purchased elsewhere or through a private seller. You can view the full list of genuine Smartmotion resellers here: http://smartmotionbikesusa.com/index.php/dealers
Can I use the electric motor if it's raining outside?
The Mid Drive Conversion Kits use waterproof plugs throughout and the rest of the components are generally water resistant. You should not encounter any issues when used in a light rain or exposed to infrequent wet weather. As with most electronics, common sense is suggested if you plan to consistently use the kit in inclement weather. The motor assembly should never be submerged and the LCD should be protected from the elements if you plan on exposing it frequently to water or rain.
What is the lifespan of the e-RAD lithium battery?
e-RAD lithium-ion e-bike batteries are rated at >80% capacity at 750 cycles. This means that at 750 cyles your battery should have at least 80% of its original capacity available. A charge cycle means using all of the battery’s capacity, but not necessarily by full charge and discharge; e.g., using half the charge of a fully charged battery, charging it, and then using the same amount of charge again count as a single charge cycle. Products like the Grin Cycle Satiator can increase cycle life by 2/3 or more by limiting the amount of charge to the battery. Lithium-ion batteries that are only charged to 90% (or less) of their full capacity will deliver a longer cycle life.
Shipping / Returns
Do you ship to my country?
Currently we have shipping enabled through the site for the US, Canada, UK and Australia. We do ship worldwide and have happy customers in many countries. Please email us at firstname.lastname@example.org or call us at +1 702-444-7474 if you would like a shipping quote for a country not listed above.
What shipping options do you offer?
All of our products are shipped via Fedex. If you need special accommodations, please contact us beforehand at email@example.com with any requests. We can’t promise anything, but will try our best to fit your shipping needs.
How much is shipping for an electric bike?
Our shipping rates are fairly simple to remember. For bikes with an e-RAD kit attached, the cost is a flat rate of $100 per bike in your cart. Our Smartmotion bikes ship completely free (no matter the quantity)!
What is your return policy?
The return policy will be updated shortly.
QUESTION NOT ANSWERED?
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Our team is experienced and can answer almost any question you throw at us. Our goal is to make your next bike purchase as easy as possible. We promise to not up-sell our products or force you into making a purchase that you don’t feel comfortable with.